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Returns & Cancellations

If you wish to cancel your order, please notify us by email to before we have dispatched your order or 14 days after delivery.

Please ensure you quote your Order Number, Name and Address and we will advise where and how to return your cancelled order.

You will receive a refund of all monies paid Excluding Postage cost. If the item is faulty, we will cover the cost of returning the item however if you simply change your mind, you will have to cover the cost of return the item.
Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must be returned to the "After-Sales Service's Returns, Baan 57, Churchgate, Loughborough, LE11 1UE". 


Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. transporter), regardless of whether they are the subject of a refund or a return to the After-Sales Service. If a product is returned without prior written authorisation from Baan 57 it will be automatically sent back to the Client at their expense.

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